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2nd Line Support Agent

Employer
Pier Recruitment
Location
East Sussex, Brighton / Shoreham-By-Sea, West Sussex
Salary
£19000.0000 - £23000.0000 per annum
Closing date
27 Oct 2019

Job Details

Would you like to join a growing organisation with an excellent training package in the Telecoms Sector?

Are you a technical minded with a good knowledge of IT services?

If the answer is yes to the above, then we have the perfect opportunity for you.

As a 2nd Line Support Operator, you will be offering technical support to the company's business clients, proving excellent Customer Service and supporting the 1st Line Support staff.

Key Responsibilities:

* Technical support to existing customers via phone, web and/or email
* Experience troubleshooting WLR, Data, Telephony Systems.
* Escalation point for 1st Line support
* Updating the in-house CRM system

The ideal candidate will have the follow skills or experience;

* Telecoms experience (desirable)
* Strong IT support background, to a 2nd line support level
* Strong Customer Service
* Handle complex queries
* Excellent time management
* Be willing to go the extra mile

Must have B2B experience


Salary: £21,000 - £25,00 depending on experience

What's in it for you?

* Purpose built offices
* Perkbox
* Work events
* Pension scheme
* Free tea & Coffee
* Daily fruit
* Interest free travel loans
* Career progression for a leading independent UK supplier
* Regular company and team social events (including a Summer & Christmas party)

If this role sounds perfect and you would like to know more information, please call Nyomi at Pier Recruitment or apply today!

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.

Company

Founded in 2012, Pier Recruitment is a bespoke recruitment agency designed to bring service back in to the industry – something which has sadly been neglected in recent years!

We are interested in your career, what you really want to do and how you want to progress. We understand that people need change, they need to grow and develop, and sometimes they need to move in to a completely different industry sector. Whether it’s a permanent, temporary or contract position you are looking for – we will find it for you!

Pier Rec

To find out more, click below:

 

Company info
Website
Telephone
01273 874154
Location
Intergen House
65-67 Western Road
Hove
East Sussex
BN3 2JQ
GB

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