Customer Service Specialist

Would you like the opportunity to work for a company, who not only like to invest in their team, but are one of the leading providers in their industry?

Would you like to join a dynamic team who pride themselves on proving first class customer service?

As a Customer Experience Specialist, you will responsible for dealing with customers on a business level. You will need to be able to demonstrate you have actively answered calls from businesses, in a customer service capacity and then provided an excellent service to resolve any issue or ensure the customer is looked after.

Hours: 9.00am - 5:30pm

Salary: £21,000 - £27,000 depending on experience

What's in it for you?

• 22 days holiday, rising by 1 each year up to 25
• Sales incentives, including trips abroad, days/afternoons out
• Tax-free childcare initiative
• Perkbox membership
• Discount Card (for local retailers)
• Regular company and team social events

Key Responsibilities;

• Managing phone calls and emails from clients
• Dealing with queries and complaints
• Working to SLA's
• Updating the company CRM system with all conversations and customer data
• Escalating any issues where necessary
• Liaising with various departments to investigate and resolve any complaints

Skills required;

• Confident and professional
• Managerial experience
• Demonstrate patience
• Strong organisational skills
• Technical experience
• Computer Literate

Must have B2B experience

If this role sounds perfect and you would like to know more information, please call Nyomi at Pier Recruitment or apply today!

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.