Tour Co-ordinator

Company
Ski Safari
Location
Hove, East Sussex
Salary
£20 - 24k per annum
Posted
24 Sep 2019
Closes
20 Oct 2019
Contract Type
Permanent

Tour Co-ordinator

Contract: Full time, Permanent

Company: Ski Safari Limited

Location: Hove, East Sussex

Start date: Immediate  

We’re one of the UK’s leading independent specialist tour operators, in business since 1996.  We have two successful and growing brands - Ski Safari specialises in tailor-made ski holidays to North America, Scandinavia, Asia and Europe and Freedom Treks offers guided and self-guided cycling holidays across Europe and Asia.

Based in modern warehouse offices in central Hove and just moments from the beach, our specialists provide tailor-made holiday packages direct to the customer, combining their first-hand resort knowledge and passion for travel with excellent advice and award winning service. Ski Safari was voted the UK's Best Ski Tour Operator for the last five years (2018 - 2014).  Freedom Treks was awarded the feefo Gold Trusted Service award (2018).

About the Job

We're looking for a Tour Co-ordinator to join our Admin and Operations department.  They’re a team of people who look after all aspects of a customer’s booking once it’s confirmed.  You take over the booking and are the customer's main point of contact from then on.

This is a highly varied role combining administration, customer service and sales.  Reporting to the Operations Manager, you’ll be:

  • preparing and sending ATOL certificates and confirmation documents
  • booking car hire, transfers and other ground arrangements; 
  • advising on selling and booking extras - lift passes, rentals, activities, bike hire, etc
  • dealing with changes and updates to bookings
  • Managing flight bookings and flight schedule changes in the GDS system and with flight consolidators
  • collating and sending out customer travel documents

About you

You’ll have excellent attention to detail and a careful, thorough approach to work.  A good telephone manner is required as we spend a lot of time on the phone talking with our customers.  You must be a good team worker and have strong time and diary management skills.  A passion for skiing or snowboarding and for travel in general would be very advantageous! 

Salary

£20 - 24k per annum dependent on experience, plus generous company benefits including overseas travel to experience the product first-hand, a performance related bonus and company pension scheme.

Office hours are Monday to Friday 9 am-5:30 pm, with occasional 10 am-6:30 pm weekday shifts and 10 am-4 pm Saturday shifts. Additional hours are sometimes necessary during the busy winter period.

How to apply

Please apply below, uploading your CV and adding a covering message explaining why you would be a good candidate for this position.

Closing date: 11th October 2019

NO AGENCIES PLEASE

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