Service Co-ordinator

Brighton, East Sussex
£12,953 actual salary pa (£21,589 pa pro rata)
16 Sep 2019
07 Oct 2019
Customer Service
Contract Type
Part Time

We have an exciting opportunity for a talented individual to join our staff team as a Service Coordinator.

Sussex Interpreting Services is a social enterprise and registered charity based in Brighton.

We work in partnership with the NHS, local authorities and other public and third sector organisations to ensure people with language support needs have full access to public funded services.

We help over 3800 people in Brighton & Hove, East Sussex and West Sussex, delivering:

  • Face-to-face Community interpreting
  • Translation
  • Bilingual Advocacy
  • Health Promotion.

Additional staff benefits include: friendly working environment, central Brighton location, 29 days annual leave (pro rata), additional paid carers & dependents leave, access to a generous company contributory pension scheme, individual CPD & wellbeing budgets.

The role

You will join our Coordination Team at the heart of service delivery, dealing with telephone and online customer requests and liaising with freelance community interpreters and translators.  This is an office-based role in a fast paced, demanding and constantly responsive environment.

We are looking for a highly organised and customer focused individual, with initiative, excellent communication and diplomacy skills, and fast and accurate data entry competency.  You will need to work closely with four other co-ordinators and must be an active team player with a can-do approach, and someone who can stimulate colleagues to work co-operatively, and problem solve together.

You will have a good understanding of the social care and health needs within culturally diverse communities, and a commitment to Sussex Interpreting Services’ vision, mission and values. This post is based at our offices in Community Base.

If you feel you have the knowledge, skills and experience required in this role we would encourage you to apply - experience of working in a language environment may be helpful but is not essential.

Note: It is SIS policy that new employees are appointed to the bottom of the salary scale range applicable to the post.

The actual working days and hours will be Monday, Wednesday & Friday 09:00 – 17:00.

Closing date: 9 a.m. Monday 7th October 2019      

Interview date: Wednesday 23rd October 2019  

To download an Application Pack, please visit

Alternatively, you may send a C4 (to take A4) self-addressed envelope with £1.30 postage to: Sussex Interpreting Services, Community Base, 113 Queens Road, Brighton, BN1 3XG.