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Operations Support Operative - 3 Months Contract

Employer
Hermes
Location
Crawley
Salary
£19011/annum £19,011.66
Closing date
12 Oct 2019

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Sector
Logistics
Contract Type
Permanent
Hours
Full Time
As a business, Hermes is driven by our four values of Do the right thing, Dare to be different, Strive for more and Be customer obsessed.   We run our business by these values and they are reflected in all of our positions, especially in our Operations Support Operative role. What does the Operations Support Operative do? Based in our main Depot, you will be the front line ambassador in issue resolution.  Working with the Field Team and Couriers in order to deal with all escalations/enquiries in a professional and timely manner.   You will have accountability for specific tasks such as: Working with the Customer Service Team to ensure a quick and informative resolution to all enquiries Ensuring professional and accurate investigation data is provided on pending enquiries to assist end customers and clients resolving delivery issues, dealing with all enquiries/escalations within 48 hours Clearing down the pending enquiry queue within SLA, providing excellent customer service at all times Dealing with all Couriers and Contractors respectfully and in line with the code of conduct Assisting the Field Team with any operations and administrative tasks   What will make you our ideal candidate? Customer service/operational experience within a similar environment The ability to think on your feet and come up with solutions to problems Flexible and adaptable approach The ability to work well under pressure Helpful attitude and empathetic  approach Ability to work independently and within a team, First class organizational skills We can offer you a competitive salary and 22 days annual leave (pro-rata).  On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want a discount with a retailer,  insurance for your new gadget, or a cash back health care scheme that can include an online GP service, we’re sure we’ve got something for you

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