With your excellent communication skills and relevant retail experience you will make a real difference by helping to raise vital funds for the Martlets Hospice.

This is a fantastic opportunity to join a well-respected local charity, and in this exciting role you will work across our network of charity shops throughout Brighton and Hove and beyond to maximise shop sales and profits and deliver excellent customer service.

Main Duties Will Include:

• Working flexibly across all our shops based on changing monthly rotas
• Managing retail operations across all our shops, including opening and closing, stock management, merchandising, sales, service, and security
• Ensuring high standards of customer service, and achieving sales targets whilst keeping costs within agreed budget
• Implementing and actively supporting promotions and campaigns as directed
• Maintaining high standards of presentation throughout the shops at all times
• Actively encouraging donations and maximising sign-ups to Gift Aid
• Managing volunteer/staff recruitment as an on-going process

Key Skills Required:

• GCSE level or equivalent in English and Maths
• Retail sales experience in a management or supervisory position
• Experience of leading a team of staff and/or volunteers
• Able to communicate clearly in person and in writing with the public and staff/volunteers
• Numerate and competent in dealing with and analysing sales figures
• Experience of cash handling and adherence to financial regulations and policies
• Competent in the use of EPOS systems
• Experience of stock control and visual merchandising with a flair for attractive shop displays
• Willing to work variable hours, including evenings and weekends as agreed