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Apprentice Customer Service Associate

Employer
Crawley College Apprenticeships
Location
East Grinstead
Salary
£4.05 Per Hour (£162 Per Week)
Closing date
1 Sep 2019

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Job Details

We are pleased to present you with a great opportunity to kick start your Business career in a Customer Service/Sales role with a small friendly team to support you. Insulated Tools is an innovative Tool Manufacturer which is rapidly growing, this is your chance to get on board with an expanding company that can offer you a rewarding career.

Job Role:

A member of the customer service team dealing with sales, business administration and operations.

To manage the sales of the business and work assiduously to drive profits upwards. This includes ITLs home and export sales as well as ITL LLC and The Wardle Group.

Taking a proactive approach to the Customer Service function at ITL.

Working with the senior team to build a sales environment that grows the existing business and identifies new business opportunities.

Duties & Responsibilities:

Responsible for customer service experience.

· Responsible for front line sales and customer service of ITL product.

· Maintain and develop relationships with existing customers accounts creating accurate records, investigating and resolving queries from customers.

· Review customer sales performance, negotiate the terms of an agreement and close sales.

· Respond to incoming email and phone enquiries making sure all queries are dealt with in timely matter.

· Accounting assistance chasing debt, managing accounts

· Liaise effectively with all departments to ensure smooth running of business.

· Effective and reliable sales, administrative and accounting support of customers accounts.

Benefits & Perks:

- Free tea and coffee.

- Working with a young, vibrant team.

- Discount on all of our products.

Summary:

o This is a key role in the business.

o Proactive role and seen as a face of the business on a day to day basis.

o The role is all encompassing, you should think outside of the box and work on your own initiative with a can do attitude.

o Inspire and enthuse the team to drive sales and profits of the group forward, adding value to The Group as a whole.

Please note:

This Employer is keen on offering the Customer Service Apprenticeship, but may be open to offering Business Administration instead.

Training to be Provided:

On Programme Training:

This Apprenticeship Standard will be delivered in a variety of ways:

• Assessor led delivery within the workplace to undertake assessments of the Apprentice against the standards. This will build towards the End Point Assessment including Apprenticeship Showcase, Professional Discussion and Independent Observation.

• Employer led training sessions (if required by the employer)

• Attendance to maths and/or English sessions if applicable.

Attendance to behaviour workshops to cover key elements of the behaviours set out in the Standard is advisable.

Mock Assessments:

Mandatory attendance at mock assessment sessions will be provided to equip your apprentice for their EPA.

Gateway:

After the completion of on programme training and in consultation with all relevant parties, when the apprentice is considered to have demonstrated the KSBs required for the Standard their EPA will be booked. Apprentices must have been on programme for a minimum of a 12 months and 1 week before their EPA can be booked.

The Apprentice cannot pass through the Assessment Gateway until they have:

• Achieved Level 1 English and Maths functional skills (if applicable)

• Taken Level 2 English and Maths tests (if applicale)

Expected Duration:

12-18 Months

Skills Required:

- Basic IT skills or qualifications would be an advantage

Qualifications Required:

- Must possess GCSEs in Maths & English or be prepared to work towards Functional Skills to L1 Standard

Personal Qualities:

- Friendly, Polite & Reliable

Future Prospects:

Potential to earn a full time position on a permanent basis with progression opportunities offered

Other Important Information:

All applications must be made through Apprenticeship vacancies. Do not contact the employer direct as this may result in your application not being considered. The National Minimum Wage for Apprentices is £3.90 per hour effective from 1st April 2019. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

Reality Check:

Company

Crawley College Apprenticeships

Crawley College, part of the Chichester College Group, has the highest achievement rate for apprenticeships in Sussex (National Achievement Rates Tables in 2017/18).

Why choose an apprenticeship?

  • You can earn while you learn – as an apprentice you earn a salary and get to work alongside experienced staff who will help you to develop job-specific skills.
  • You gain practical and relevant work experience – every apprenticeship program is tailored to specific job roles which means you know you will be receiving relevant training. You will also spend time ‘off-the-job’ which is undertaken outside of the normal working environment.
  • You will boost your career prospects – you will develop key skills that employers within that industry really want. It will also help you enhance your longer term career prospects and earning potential.
  • You will achieve sought-after qualifications – you will not only gain practical skills and experience, but in most cases a nationally recognised qualification.   

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We work with a number of industry leading employers, including:

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Company info
Website
Telephone
01293 442200
Location
College Road
Crawley
West Sussex
RH10 1NR
GB

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