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Switchboard Operator

Employer
Alexander House Hotels & Utopia Spas
Location
RH10 4QD, Turners Hill
Salary
£18,000 / £8.65 per hour
Closing date
5 Sep 2019

Job Details

Switchboard Operator

The Place

This role is based at our Alexander House Hotel & Utopia Spa, a 5 Star luxury hotel with award winning spa and 3 Rosette Restaurant set in beautiful parkland grounds.

Please see our website for a full list of facilities and bedrooms.

The Role

A warm and friendly telephone operator with clear verbal communication skills is essential for this customer service role.

The job holder will be required to answer calls on our main switchboard covering five hotels for both internal and external callers. To complete our team the successful applicant will be required to work 5 days from Monday to Saturday 9am - 5.30pm (Saturdays are included) 40 hrs per week.

Duties include;

  • Answering internal and external calls on our Mitel computerised switchboard
  • Answering general guest enquiries and forwarding calls to the correct internal extensions
  • Taking and recording bookings on the bookings system for lunch, dinner, afternoon tea
  • Taking messages and ensuring they are delivered to the recipient in good time
  • Assisting with general administration duties
  • Assisting with Spa day bookings
  • Ensure all hotel post is correctly franked and in reception to await collection

Requirements

  • Excellent communication skills
  • A warm and friendly manner
  • Passion for customer service
  • Basic keyboard skills
  • Good attention to details and accurate data inputting skills
  • Ability to be calm and professional in all situations

The Benefits

£18,000 / £8.65 per hour 40 hrs per week guaranteed

4 weeks holiday 8 Bank holidays Free car parking

In addition you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday 

Company

Welcome to Alexander Hotels .A luxury collection of boutique, country house hotels and spa hotels near London. All surrounded by stunning countryside, these privately owned and stylish four and five star hotels comprise of Alexander House Hotel & Utopia Spa in Sussex, Barnett Hill Hotel in Surrey,  Rowhill Grange Hotel & Utopia Spa in Kent and Langshott Manor Hotel in Surrey.

At Alexander Hotels, our people take great pride in providing traditional hospitality which complements our stunning country hotels. We are always on the look out for outstanding people with the personality and confidence to shine.

Company info
Website
Telephone
01342 859752
Location
Turners Hill,
East Grinstead,
West Sussex
RH10 4QD
GB

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