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Customer Complaints Officer

Employer
Mears Group HEAD OFFICE
Location
Brighton, East Sussex
Salary
£25000/annum
Closing date
29 Aug 2019

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Sector
Business
Contract Type
Permanent
Hours
Full Time
Do you have a passion for thriving customer service? Have you had demonstrable experience of winning hearts and minds?

We are excited to be opening our doors for a Customer Care Officer who is the epitome of delivering a customer centric approach. This is your opportunity to work for The Times top 25 best big companies to work for as a Customer Care Officer in our Brighton branch.

Part of your roles and responsibilities with this position would be:

To ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaints process.
To investigate and respond to complaints within target timescales.
To provide written responses appropriate to target audience - residents, client, MPs, councillors etc.
To be the first point of contact for all formal complaint issues.
To provide positive and effective communication with residents, client and branch staff.
Escalate all unresolved issues / complaints to your Customer Care & Community Manager.
The ability to be proactive and use initiative to problem solve.
Record all complaints on One Touch database in line with company policy.
To analyse complaint trends and provide lessons learnt

At Mears we want to take care of our employees, that's why we have a benefits site called Mears Rewards exclusively for all our employees. This site has hundreds of savings at popular retailers as well as an important Employee Assistant Programme, to take care of your wellbeing. You could save up to £1,000 a year with the variety of offers we have at Mears Rewards, from Tesco to Thomas Cook there really is a saving for everyone that can make your money go further.

If this job interests you, Then Mears would love to hear from you! Follow the application process and a member from our In-House Recruitment team will be in touch

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