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Desktop Support Engineer

Employer
Benchmark Capital Ltd
Location
Horsham, West Sussex
Salary
From £20,000 to £24,000 per annum
Closing date
10 Aug 2019

View more

Sector
Technology
Contract Type
Permanent
Hours
Full Time

The Benchmark Capital Group is made up of 6 expanding Financial Services organisations. Our purpose is to lead the future of wealth management with a unified, digital-first approach that empowers financial institutions to shape their future.

Due to significant growth we are looking for a customer focused Desktop Support Engineer with a ‘can do’ attitude. The successful candidates will be a confident communicator with the ability to relay solutions in user-friendly language.

This role involves working in a growing team, troubleshooting user problems in a timely and accurate fashion, providing end user training and assistance. We work in an environment of open information-sharing to assure cross-training and cover within the department.

Responsibilities include:

·Answer queries via phone, e-mail and service desk tickets, prioritising and problem solving within agreed timescales and escalating to other members of Infrastructure, as appropriate.

·Perform daily routine maintenance checks on key systems.

·Accurately document instances of hardware failure, repair, installation, and removal.

·Oversee installation, configuration, maintenance, and troubleshooting of end user hardware, software, and peripheral devices, including telecoms.

·Account Management - create, issue and manage/maintain corporate accounts for joiners/leavers, following a fully auditable procedure.

·Liaise with and provide education to staff on computer operation, new user training, Infrastructure Policies & Application use within the business and other relevant issues.

·Help and support the IT team in deploying and rolling out internal software applications.

·Monitor and test PC performance and provide statistics and reports to the Infrastructure Manager, as required.

·Evaluate, develop and implement policies and procedures related to computer systems operation and development.

Qualifications & Skills:

·1 year experience minimum in a technical helpdesk or desktop support role, troubleshooting and diagnosing faults in hardware such as desktop PCs, laptops, printers, telephones and mobile devices.

·Demonstrable technical knowledge of current network protocols, modern client operating systems (Windows 10), and best practice IT standards.

·Good understanding of networking principles, including TCP/IP coupled with an understanding of Active Directory, machine builds via Imaging.

·Excellent interpersonal, time management and communication skills- both written and oral.

·College Diploma / GCSE / A-Level in the field of computer science or information systems or a related discipline preferred.

·Flexible and willing to work outside core business hours.

Due to our upcoming move to a semi-rural location (10 mins from Horsham Town Centre by car) a driver is desirable.

We have a comprehensive benefits package, including:

·Holiday entitlement starts at 22 days, rising to 25 days plus bank holidays

·Onsite parking

·Up to 5% pension contribution

·Private healthcare

·On-site Gym and restaurant

If you think you would make an excellent and valued member of the Benchmark Capital team and your skills and experience match the job requirements, please forward your CV and Cover letter.



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