Application Support Analyst

Company Info

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, ‘social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

Department Info

Our Group  Finance function supports our businesses across the UK and abroad. Delivering essential services and activities that have a real impact on our business and our customers lives, we enable our people to do what they do best, contributing to delivering a great customer service, profitability and strategic growth.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Job Duties

Purpose of role:

Analyse and facilitate resolution or resolve incidents and service requests from our internally written and third-party applications. Providing exemplary technical support while administrating the back end of the applications

Key Responsibilities

• Support projects that will introduce new applications to Group Finance through analysis of business requirements, perform gap analysis and make recommendations for solution for delivery and on-going support and enhancement
• Provide first and second line technical IT support applications.
• Monitor and manage the escalations queue to ensure service requests and incidents across the application estate are dealt with in a timely manner
• Data amendments to our Back Office system
• Initiate and conduct system and process improvements including improve process documentation for common tickets
• Maintain up-to-date knowledge of systems
• Triage of incidents e.g log gathering, steps to reproduce etc
• Adhere to controls and information and IT security policy and procedures
• Ensure changes and issue resolution take into consideration L&Gs commitment to Treating Customers Fairly (TCF)

Skills Required

• Experience of regulatory accounting compliance advantage
• Experience in IT application support within the context of  financial accounting
• Working experience with SAS tools/solutions in the insurance/finance sector and in relation to IFRS17 accounting compliance will be an advantage
• Experience in database technology, client-server solutions
• Technical expertise regarding data models, database design and data mining whilst using SAS.
• Experience in system monitoring tools;
• Experience of reporting on issue trends - spotting spikes and clusters of incidents
• Ability to understand business process and learn and retain (and document) in depth knowledge of complex systems
• Experience in SQL and VBA and ability to understand SQL statements
• Experience of technical IT support of ETL and SAS solutions; payment  solutions; BACS-interfacing software; financial reporting; reconciliation/ payment and banking GFS applications;
• Oracle Financials ERP
• Experience with first and second line support of ETL and business intelligence tools in a finance environment

Benef​​its

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For more information please contact Chloe McCauley, Resourcing Lead - chloe.mccauley@landg.com.