Customer Support Executive

Are you happy to work nights? This is a fast-paced busy role and the business is open 24/7 365 days per year.

You will be working 44 hours per week and work 2 night / 2 days and then have 4 days off. This is not a call centre.

The great thing about his position is the times goes fast. All the time you are at work your job is to make sure aircrafts take off. As they go technical your job is to find the part across the Wearhouse, other standing aircrafts at the same destination and suppliers, if needed and get that part to the aircraft within the SLA agreed. BUSY!

Responsibilities will include:
? Handle all clients out of hour?s queries regarding grounded aircrafts that need new parts and components.
? Respond to clients and priority requirements in appropriate time frames.
? Deliver high quality customer service at all times.
? Manage customer accounts and contracts, including specific requirements.
? Manage the inventory to ensure when parts are taken from the warehouse, they are re-stocked
? Purchase items for customer requirements and brokered transactions.
? Negotiate with customer and suppliers when needed.

If this Customer Support Executive role is of interest please call us or apply on-line today.

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.