UX Writer

Description

We love it, because at Brandwatch we bring structure and meaning to these voices by harnessing the power of social to drive intelligence and answer the questions that matter most to our clients.

We are growing our product design team and are looking for someone to join us on our quest to build amazing SaaS products which push the boundaries of convention, have flair, originality, and make our customers sing out loud with delight.

We want the ooh and we want the ahh! We want personality, and we want grace. If you are a talented UX designer who is motivated by any of the above and want to work in a highly collaborative design team where your ideas count and can tangibly make a difference, then this could be the perfect role for you.

About the team you’ll be joining

Our product design team is split across Brighton, Stuttgart and Berlin. We have a wide range of skills from pure user research through to pure visual design, and a number of people with a blend in between. You’ll report to our Head of UX Research.

About the role

As part of this role you’ll work with researchers and designers to help shape the best product experiences by crafting copy that guides the user and helps them complete their desired actions and tasks.

On a day to day basis this means researching, conducting or attending usability testing and iterating the literal in app. touchpoints accordingly.

You will be the voice of UX Writing in project teams, explaining your rationale to developers, designers and product managers.

You will turn complex concepts into clear, concise, compelling copy and also work closely with the marketing copywriters to make sure that this copy is not only meaningful for the user but that it also embodies the Brandwatch brand values, personality and tone of voice.

Required skills and experience

• A solid grasp of user-centered design (UCD) with empathy for the user.
• Have experience working across multi-disciplinary teams, such as engineering, product and marketing.
• A proven copywriting experience with a portfolio that demonstrates excellence in your craft - especially the process that leads to outputs and outcomes.

• Experience conducting user interviews, usability tests, card sorts, field studies, survey analysis, and journey map analysis.
• Strong analytical abilities.
• Ability to define success metrics, their KPIs and evaluation methods for the created copy.

• Excellent communication skills. Be comfortable working with and presenting to a variety of stakeholders - from developers to senior management.

As an added bonus you might

• Basic knowledge of prototyping tools.
• Flexibility to occasionally travel to our US + European offices.
• German, French or Spanish language skills

What we offer Benefits

We offer a range of benefits including; bike to work scheme, pension contribution. In addition, a 1 year parental leave with a flexible back-to-work scheme.

Culture

Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 10 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other.

Working for Brandwatch

Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our contemporary offices. Whilst we don’t believe in stereotypes, we host subsidized onsite pilates and yoga classes along with our Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces, weekly massages and if you’re lucky we’ll even treat you to an ice-cream on the beach or our fortnightly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.