Sales Order Administrator

Lancing

Monday to Friday, 9-5.30

£19000 - £20000

Hunters’ client is an award-winning, dynamic, creative and innovative distribution company enjoying exceptional growth. This Sales Order Administrator role is available due to internal promotion. The successful Sales Order Administrator

will be a confident IT user, especially with regard to Excel and Intermediate-Advanced level.

* Duties include order processing, invoicing, queries, and general administration duties including but not limited to inputting, filing and archiving.

* Helping with the Company’s credit control, including contacting customers and managing the team to keep outstanding balances at a minimum level. In addition to providing monthly updates on action taken regarding outstanding balances to the Customer Services Manager

* Have a detailed knowledge of the Company’s products, customers, procedures and processes to enable problems to be dealt with as they arise, often dealing with issues under extreme time pressure.

* Liaising with sales team to keep them informed of any changes to customer accounts and to ensure that customer issues/queries are dealt with in a timely fashion.

* Ensure that all departmental processes are adhered to, including maintenance of relevant forms and procedures and generation of new procedures as and when required.

Qualities / Skills

· Professional

· Motivated

· Proven customer service skills

· Have the ability to work well with customers and peers

· High level of personal integrity

· Excellent interpersonal & communication skills

· Ability to demonstrate continuous improvement

· Excellent Attention to detail and accuracy

· Conscientious

· Flexible to suit the company’s requirements

Experience

· 2 year’s Minimum Customer Service Management (Essential)

· PC Literate, Microsoft Word, Excel and Outlook (Essential)

· Numerate & Literate (Essential)

· Credit Control (Advantage)