Contract – Permanent, full-time (no weekends)

Location – Brighton

Salary – £20,000

Octopus Energy is a renewable energy supplier making waves in the industry. As an agile and innovative scale-up, Octopus Energy brings bold new products to the market and champions fairness and transparency, all while maintaining an excellent standard of customer service.

Their business was founded on a few key principles. Firstly, they provide green energy to the mass market (their backers Octopus Group also fund 40% of all the UK’s large scale solar generation). Secondly, they provide an efficient and personalised customer experience (say goodbye to long call waits and hello to a transparent and consultative customer experience).

And they’ve got the credentials to back it up. Octopus Energy have been named Which?’s only Recommended Energy Supplier for 2018 and 2019, plus they’re uSwitch’s Supplier of the Year 2018. They also maintain a five star rating on TrustPilot (highly unusual for an energy supplier!) and their exceptional customer service has led to Ofgem entrusting us with the customers from two failed energy suppliers: Iresa and Gen4U. Octopus Energy have recently partnered with legendary UK brand Marks & Spencer to relaunch M&S Energy, and are the official energy sponsor of Arsenal FC.

Ultimately, a role with Octopus Energy is a chance to join an exciting scale-up business within the energy supply sector – one that’s at the forefront of changing the landscape of the energy industry.

A job with them offers you the chance to contribute to building world class Operations that will catapult you into a fantastic career.

Talking to customers and solving problems:

Working in Operations, you’ll be at the heart of everything they do – working with customers. Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service.

Every day, they come across problems not seen before, and those in Operations are tasked with bringing about awesome solutions.

Talking to customers over the phone or via email, engaging with industry stakeholders, and highlighting inefficiencies all form part of the day to day role.

They’re looking for the brightest and best to join their awesome team. Below is a helpful guide of what’s important to them in their people.

1. Customer focus:

Customers are at the centre of everything we do. From the CEO to our Data Scientists, everyone across the business deals with customers. In Operations, they’re lucky enough to talk to customers every day. You’ll need to be willing to go to the ends of the earth to keep our customers impressed and excited.

2. Culture fit:

They’re at the forefront of innovation in the energy industry and they’ve succeeded because of their people. Those people are:

• Open Minded
• Approachable
• Inclusive
• Dedicated to sustainability
• Excited to help customers

3. Strength of character:

Customer service is vigorous and can be tough. They’re looking for people who can deal with challenging situations and empathise with customers who are facing complex problems.

4. Right attitude:

They’re a growing company; relatively new to the energy market and building their own technology platform, which means sometimes things can go wrong. They take everything as a learning curve and expect you to be spotting problems and coming up with solutions to help continually improve the company and knowledge on the team.

They’re looking for enthusiastic, positive individuals who want to be part of a company that will continue to be best in the industry.

Get ready for an ever-changing environment! At Octopus they constantly take advantage of the opportunities in the market which can lead to some really busy periods. No matter the situation, they expect you to be flexible with your time and excited to take on the challenge.

• Degree level educated
• Start ASAP
• Have the right to work in the UK
• At least 1 year of customer service experience