Are you looking to step into a new exciting role where you are responsible for ensuring the views and voice of our customer are heard? Would you like the opportunity to make a real difference to people's lives?

We are looking for a customer focused individual with energy, experience and a strong sense of purpose to join us as a Customer Relations Advisor. The successful candidate will be offered a great range of benefits including:

- A salary of £23,000 per annum
- 23 days holidays plus public holidays. We also close between Christmas and New Year, so you get another 3 days bonus!
- A great pension scheme
- The ability to buy extra leave and discount cards
- Flexible working
- Employee referral scheme
- Cash claim-back on medical treatments
- Travel to work loan
- Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance

What will you be doing?

As a Southern Housing Group Customer Relations Advisor, you will be providing our customers with 1-2-1 support to resolve their complaint, whist proactively identifying the root cause and proposing solutions. Customer Relations Advisor key responsibilities include:

- Manage and drive complaints from beginning to end, ensuring cases and databases are accurate and up to date.
- You will seek to understand fully your customer's needs, identifying and working to remove pain points.
- Conduct investigations into complaints received and reaching an outcome based on the merits of each case
- Communicate your findings to customers and stakeholders clearly and concisely
- Complete root cause analysis to understand the reason behind complaints and escalate any common trends with proposed solutions
- Assist with any necessary feedback to internal and external stakeholders
- Respond & support with complaints referred to the ombudsman
- Work effectively with other stakeholders to maximus customer satisfaction
- Acknowledge and arrange responses to elected members enquires.

What do you need?

The successful Customer Relations Advisor will have experience of resolving complex multi-faceted complaints and a proven track record of delivering excellent customer service. You'll be able to demonstrate the ability to flex to different audiences and adapt to different platforms.

The Customer Relations Advisor will have the ability to manage workloads and conflicting priorities within a fast paced target driven environment, show initiative and make appropriate decisions. You'll be able to embrace a resilient and proactive approach to tasks; and take responsibility to continually develop your skills to ensure that personal, team and group objectives are achieved.

Our Business

Southern Housing Group is one of the largest housing associations in southern England and has a well-established reputation as a successful business with social objectives. The Group provides a housing management service to a range of tenures including social rent, affordable rent, shared ownership and outright sales. We provide housing services to more than 70,000 customers who live in our almost 30,000 properties. With circa 1,000 employees, we're an organisation that's going places.

If you have the skills and experience to excel as our Customer Relations Advisor, click apply!

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status