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2nd Line Support Engineer

Employer
Clearpath Consultancy
Location
Brighton
Salary
From £25,000 to £30,000 per annum
Closing date
18 Jun 2019

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Sector
Technology
Contract Type
Permanent
Hours
Full Time

Clearpath consultancy are recruiting due to growth and expansion for an Service Support Technician with a award winning company!

This is both an internal and customer facing role that requires the right candidates to deliver great customer service and technical support services to both our internal and external customers.

This would include 8 days in London onsite only, all travel will be paid up front.

The support technician will work within a service support team alongside other technicians and a handle a myriad of support calls, emails.

The purpose of the role is to handle and manage customer demand as effectively and efficiently as possible through documented process, procedure and in line with service level expectation.

Customer service requests may be delivered via email, telephone, account

management functions and internal support services, so experience with this is preferable.

Knowledge and Experience:

  • Working with support teams delivering IT technical support services.
  • Understanding of IT Service management best practice such as ITIL.
  • Ownership in support acknowledgement, response and resolution practices

Problem Solving:

  • You must have the ability to approach and solve problems in a logical and methodical manner using documented and defined process and procedure.

Initiative:

  • You will be required to elicit pertinent and key information from our customers in relation to service incidents and will need to be very proactive and tenacious in approaching each request.
  • As a Service Support Technician you will seek to be actively involved and in engaged in all aspects of IT Service support and service management activities.

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