Service Desk & Channels Product Owner
- Employer
- Legal & General
- Location
- Hove
- Salary
- £50000 - £60000 per annum
- Closing date
- 17 Jun 2019
View more
- Sector
- Marketing & PR
- Contract Type
- Permanent
- Hours
- Full Time
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Legal & General Group has exclusively partnered with Page Group, as Legal & General embark on ambitious IT transformation programme, IT2020. As such they are looking to add a Service Desk & Channels Product owner, to join the Group IT Services team on a permanent basis.
Client Details
Household financial services brand.
Description
Legal & General's aim is seeking out and investing in innovation across the business and continuously reviewing their products and the services they offer.
The Service Desk and Channels Product Owner will work with the business Divisions and Strategic Partners to transform how they consume, deliver and develop the technology and address the challenges they face.
Profile
Qualifications:
Knowledge:
Skills:
Job Offer
£60,000 + Bonus + Benefits
Excellent career path
Client Details
Household financial services brand.
Description
Legal & General's aim is seeking out and investing in innovation across the business and continuously reviewing their products and the services they offer.
The Service Desk and Channels Product Owner will work with the business Divisions and Strategic Partners to transform how they consume, deliver and develop the technology and address the challenges they face.
- The ServiceDesk & Channels Product Owner is the central point of contact between service partners and end users on a day to day basis.
- This role is responsible for ensuring the ServiceDesk meets the needs of L&G and provides a high-quality experience across the business and ensures that the ServiceDesk and channels are working.
- This role will continually be aiming to improve the ServiceDesk experience by driving design of outstanding, seamless experiences that span mobile, web, emerging technologies and all other appropriate channels to the end users of the ServiceDesk.
Profile
Qualifications:
- Experienced as mid or senior level Service Designer, User Experience Designer or similar role
- Exposure to and understanding of ServiceNow or other ITSM tool
Knowledge:
- Detailed knowledge of Demand Management, Capacity Planning, Major Incident Management and Continual Service improvement
- Knowledge of the latest User Experience / Service Design practices
- Knowledge of Agile best practice and how to apply it to product development / enhancements
- Ability to acquire and maintain a working knowledge of a wide range of applications and services
Skills:
- Ability to prioritise, organise and manage a complex and sometimes conflicting workload, and to work well under pressure
- Ability to anticipate business needs and to exceed expectations
- The ability to think radically to develop innovative solutions, articulating customer vision with a high level of credibility and effectiveness to drive good customer outcomes
Job Offer
£60,000 + Bonus + Benefits
Excellent career path
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