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Service Desk & Channels Product Owner

Employer
Legal & General
Location
Hove
Salary
£50000 - £60000 per annum
Closing date
17 Jun 2019

View more

Sector
Marketing & PR
Contract Type
Permanent
Hours
Full Time
Legal & General Group has exclusively partnered with Page Group, as Legal & General embark on ambitious IT transformation programme, IT2020. As such they are looking to add a Service Desk & Channels Product owner, to join the Group IT Services team on a permanent basis.







Client Details

Household financial services brand.

Description

Legal & General's aim is seeking out and investing in innovation across the business and continuously reviewing their products and the services they offer.

The Service Desk and Channels Product Owner will work with the business Divisions and Strategic Partners to transform how they consume, deliver and develop the technology and address the challenges they face.
  • The ServiceDesk & Channels Product Owner is the central point of contact between service partners and end users on a day to day basis.
  • This role is responsible for ensuring the ServiceDesk meets the needs of L&G and provides a high-quality experience across the business and ensures that the ServiceDesk and channels are working.
  • This role will continually be aiming to improve the ServiceDesk experience by driving design of outstanding, seamless experiences that span mobile, web, emerging technologies and all other appropriate channels to the end users of the ServiceDesk.








Profile

Qualifications:
  • Experienced as mid or senior level Service Designer, User Experience Designer or similar role
  • Exposure to and understanding of ServiceNow or other ITSM tool


Knowledge:
  • Detailed knowledge of Demand Management, Capacity Planning, Major Incident Management and Continual Service improvement
  • Knowledge of the latest User Experience / Service Design practices
  • Knowledge of Agile best practice and how to apply it to product development / enhancements
  • Ability to acquire and maintain a working knowledge of a wide range of applications and services


Skills:
  • Ability to prioritise, organise and manage a complex and sometimes conflicting workload, and to work well under pressure
  • Ability to anticipate business needs and to exceed expectations
  • The ability to think radically to develop innovative solutions, articulating customer vision with a high level of credibility and effectiveness to drive good customer outcomes




Job Offer

£60,000 + Bonus + Benefits

Excellent career path

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