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Customer Services Administrator - Sivantos

Employer
Manor Royal Business District
Location
Crawley, West Sussex
Salary
Up to £23,000 – dependent on experience
Closing date
4 Apr 2019

View more

Sector
Aviation
Function
Administration , Customer Service
Contract Type
Permanent
Hours
Full Time

Job Details

Sivantod

We are seeking to appoint a motivated individual to join an established team providing high level, professional, proactive Customer Service support by the effective handling of all enquiries from our B2B customers (via telephone & Email) which include order processing, outbound calls and administration for the company sales activities.

The successful candidate will be responsible for taking a high volume of calls and this is an exciting opportunity for a talented applicant who is keen to learn and has a flexible approach. We are looking for the candidate to have strong communication skills, experience within customer services,  be a team player and have the ability to remain neutral and positive under customer within an busy customer services environment.

The main areas of responsibility are:

  • To take customer orders, resolve customer product queries and to ensure exceptional customer communication and service supporting the customer (inbound and outbound calls).
  • Process orders entry into an ERP system.
  • Liaise with the internal departments regarding stock, deliveries, dispatch of orders, special requests for urgent orders where required
  • Participate in training sessions to keep product knowledge up to date and relevant.
  • Highlight any potential customer complaints or product concerns using a CRM system.
  • Identify potential sales opportunities and advise sales team accordingly
  • Other duties commensurate with the post

Training will be provided on product knowledge and company systems.

Skills Required for this role are MS office experience, ERP and CRM experience, good call handling ability and previous customer service experience.

Qualifications Required:

Grade C or 4 or above in English and Maths GCSE required

Personal Qualities:

Able to embrace change, customer focus, motivated to learn, flexible

Benefits include:

Generous pension scheme, 26 days holiday plus 8 public holidays, Life Assurance, Free Parking, On local bus route

Reality Check:

Employment will be subject to 2 x references and right to work in the UK.

To apply, please send a CV and Covering letter to joanne.cude@sivantos.com   

Closing date: 1st April 2019

Company

Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Pay us a visit

Visit www.manorroyal.org to find out more and to get in touch

 

Company info
Website
Mini-site
Manor Royal Business District
Location
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom

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