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Supplier Auditor - Claims

Employer
Hastings Direct
Location
Bexhill-on-Sea, East Sussex
Salary
Competitive
Closing date
25 Mar 2019

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Sector
Finance, Compliance, Insurance
Contract Type
Permanent
Hours
Full Time

Job Details

We have a fantastic opportunity for a Claims Supplier Auditor to join our growing dynamic Insurer Services department. Developing and carrying out robust, risk based audits across the entire HISL Supply Chain, we’re looking for experienced Auditors and Claims individuals to join us on the South Coast where no two days are the same! 
 

The Role

Reporting into the Claims Audit Manager, the Supplier Auditor will provide assurance to HISL and Advantage that Customer’s fair and reasonable expectations are met and regulatory and Claims best practice procedures are delivered. You will need to effectively manage leakage and other financial risk as well as ensuring that suppliers comply with contractual goals and SLAs. 
 

Your remit will include the following;

·        Carrying out robust, risk based audits across the entire Hastings Direct Supply Chain, in order to provide assurance to our Insurer that:

Customers’ fair and reasonable expectations are met

Regulatory and claims best practice procedures are delivered

Leakage and other financial risk is effectively managed

Suppliers effectively comply with contractual goals and SLAs

·        Planning, scoping and delivering balanced, accurate reports with evidenced feedback to our leadership team and supply chain management.

·        Where necessary, the role will expand to provide audit of our claims handling within the Insurer Services environment.  

·        The role will involve analysing raw data, management information and identifying individual and systematic drivers of audit issues. Highlighting trends, areas for development, along with solutions for improvement.

·        You will be expected to develop a complete understanding of our internal and supplier claims processes, new initiatives, best practice and the impact of inefficient processes on customer service, leakage and fraud.

·        Reviewing the quality of the work undertaken by yourself and your colleagues to ensure audit objectives have been met and that the data provided is of high integrity

·        Effectively identify, manage and report risk within your area of responsibility and enhance the risk management culture within your area.​


About Us

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've significantly grown our customer base over the last three years and we now employ over 3,400 colleagues

It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way.

Required Experience

·        Claims experience and knowledge across a minimum of 4 of the following:

-         Customer Journey and FNOL

-         Own Damage

-         Total Loss

-         Intervention

-         Recovery

-         Third Party Liability (not in dispute or in dispute)

-         Credit Hire

-         Bodily Injury MOJ/Fastrack

-         Bodily Injury Complex

·        Insurance or Financial Services experience – preferably Motor Claims

·        Strong analytical skills with the ability to identify areas of risk and opportunity

·        Excellent problem solving skills

·        Excellent IT Skills including Microsoft Office and Excel

·        Experience in leadership, coaching and team development advantageous

·        Conflict and change management experience desirable

·        Preferably CERT CII qualified to working towards this
 
Benefits For You 

Please find some of the great benefits we offer here at Hastings Direct:

·        Competitive basic salary which we will share with you upon shortlisting, but do feel free to email the Recruitment team for more details in advance of your application – professionalhires@hastingsdirect.com

·        Up to 5% bonus earning potential

·        25 days holiday

·        Life assurance

·        Competitive pension

·        Flexible benefits (e.g. buy or sell additional holiday)

·        Discounted Hastings Direct products   

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Company

Founded in 1996 in Bexhill-on-Sea, East Sussex, we’re one of the UK’s fastest growing general insurance providers, offering a full range of car, van, bike and home insurance products.

It’s our attitude and the way we run our business that makes us different. Our data driven, digitally-focused business model enables us to remain agile, price effectively and to deliver refreshingly straightforward service and products for customers. All of our actions are based on our 4Cs way of doing things. We focus on getting it right for our colleagues, customers, company and community. It’s our colleagues who help drive our growth, so we give them all the support, training and development they need, as well as scope to tell us how they feel about life at Hastings Direct.

It’s a dynamic, flexible, fun and constantly changing environment, so it takes a certain kind of individual to thrive here - just ask any of our 3,400 colleagues. If you’re clearly a Hastings Direct person, you’ll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way!

To find out more about us, click below:

 

Company info
Website
Mini-site
Hastings Direct
Location
Conquest House
Collington Avenue
Bexhill on sea
East Sussex
TN39 3LW
GB

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