Client Relationship Analyst

London (City of), London (Greater)
11 Jan 2019
14 Jan 2019
Samantha Henry
Education, Support
Contract Type
Full Time

Client Relationship Analyst - Competitive Salary - Perm - 9-5

Our client, one of the largest professional services firms in the world and is one of the "Big Four" accounting firms are looking for a Client Relationship Analyst to join the team.

If you are analytical and data driven this could be your next challenge.

The Role:

* Checking client job roles on the CRM and other research tools to ensure the proposed member meets the necessary criteria
* Using own judgement to form a view on whether those who should be offered membership, liaising with the wider team and nominating partner for information
* Ensure membership lists and data is up to date on both CRM and RS records
* Take ownership to track and manage changes to client profiles
* Take the lead in reporting: extract and analyse data relating to membership and usage as required and work with the Manager to analyse the data
* Support the preparation of management reports for leadership
* Support wider Board Relationship Programme team, and assist with tagging relevant subscriptions to client profiles in CRM
* Support annual Number Twenty membership review and update data discrepancies
* Be an active member of the team for continued development of systems to deliver best possible operational usage and reporting processes
* Manage the alumni membership process, performing necessary checks and processing the website requests.
* Helping to maintain membership details and relationship owners
* Supporting the leavers experience and sign-up of new members as they leave the firm.

The Skills

* Comfortable with using CRM
* Ability to work with multiple data sources and comfortable with different systems
* Comfortable with changing priorities in a dynamic environment
* A natural curiosity
* A problem solver with a pragmatic and tenacious attitude to issues
* Driven and enthusiastic with a 'can-do' attitude
* Strong and confident interpersonal skills

Please Apply through the link

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