Night Manager / Night Supervisor, Kent

Wilmington, Dartford DA2 7QH
Up to £20,000
24 Dec 2018
18 Jan 2019
Customer Service
Contract Type
Full Time


The Place

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

4 Star, Award winning Utopia Spa, 38 bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens.

Please see our website for a full list of facilities and bedrooms.

We are seeking a smart, responsible individual to head up our Night Porter team, offering guest security and customer service overnight.

 The Role

The Nights team cover a full range of guest services including reception, food and beverage service and banqueting setup duties. You will be heading up a small team of 3 responsible for guest care and security covering shifts from 22.00 and 07.00, and 23.00 and 0800

  • 5 days, 40 hrs per week including weekend shifts on a rota basis. There is a 10pm – 7am and a 11pm – 8am shift each night.(1 hr break per shift)
  • Guest care and service including; guest check in and check out, answering/handling hotel switchboard, enquiry handling, preparing and serving light snacks/meals, banqueting setups, bar service out of hours, general porter/concierge duties
  • Security including; completing security clock rounds, fire checks, locking up the hotel and spa, managing the front door access during the night, complying with fire prevention and fire procedures
  • Supervision and coaching of the Night team to ensure adherence to guest service standards
  • Completion of rotas and timesheets on a weekly basis
  • Ensure compliance with the health and safety policy during night time hours


  • Smart appearance
  • Friendly manner - even at Night!
  • Customer service experience within a hotel/hospitality environment
  • Mature approach to customer service and safety/security issues
  • Must have 2 excellent references available to be checked.
  • Experience of night shift working preferred
  • Team player and motivator to assist our small team


  • Up to £20,000
  • 4 weeks holiday
  • 8 Bank holidays
  • Free car parking
  • Employee uniform
  • Accommodation help available for those relocating

In addition you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday  

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