An exciting opportunity has arisen to join our business and showcase your skills as a Client Associate. Ideally you will already be a successful Administrator who is looking to develop further skills. The successful applicant will deliver excellent customer service and case management to a portfolio of clients.
This is a full time role where the successful candidate will work Monday to Friday, 7.5 hours per day between 8.00am and 6.00pm.
Key responsibilities:
* Management of cases to include; Loading new cases - Case reviews - Requesting reports - Booking appointments - Releasing advice letters - Closing cases
* Liaising with clients, their employees, internal staff and 3rd parties via telephone, email, and letter.
* Working within company/client SLAs and notifying the Team Leader of any difficulty in achieving these.
* Escalating complex cases or those that are progressing slowly to relevant colleagues.
* Act in accordance with the company’s core values of diligence; honesty; exemplary customer service; professionalism; ethical and trustworthy behaviours. Valuing colleagues, customers and business partners, and taking responsibility for their actions.
* Act within the boundaries set out by the company’s policies to ensure sensitive personal information is protected as required by law, regulatory bodies, ethics, and best practice.
Essential Skills
* Good verbal and written communication skills
* Initiative and a proactive approach
* Willing to take an active role in one’s own development
* Experience in a customer service, case management or Occupational Health environment
* Good IT skills to include the use of database systems, Outlook, Word, and Excel
Desirable Skills
* Knowledge of Office 365
We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel