IT Systems Apprentice
- Employer
- Sussex Skills Solutions
- Location
- Uckfield, East Sussex
- Salary
- £262.50-£281.25 per week
- Closing date
- 10 Apr 2019
View more
- Sector
- Apprenticeship , Technology, IT, IT Support, Networks & Systems , Software Development , Telecoms , Testing , Web Development
- Function
- Apprenticeship
- Contract Type
- Apprenticeship
- Hours
- Full Time
Job Details
Key responsibilities:
- Deliver a 1st class IT support experience to our users across multiple sites in the UK.
- Troubleshoot and resolve user IT support requests in a professional and efficient manner within agreed SLA’s.
- Provide customer focused 1st and some basic 2nd line support Customer facing / remote take over and telephone-based support.
- Taking Part in the on boarding / off boarding process
- Documenting all IT tasks within the service desk tool or IT document library.
- Project work when required
Desired skills
Essential Requirements:
- Good verbal and written communication skills.
- Initiative and a proactive approach.
- Willing to take an active role in one’s own development.
- Good IT skills to include the use of database systems, Outlook, Word, and Excel.
Personal qualities
Desirable Requirements:
- Active Directory administration – user accounts, profiles, security groups/OU management, group policy.
- Exchange Server mailbox administration.
- Microsoft Office 365 administration
Desired qualifications
A minimum GCSE C Grade in both English and Maths, or equivalent are required.
Future prospects
There may be a full time job avaliable at the end of the apprenticeship.
Things to consider
Duradiamond Healthcare is based on the Bellbrook Industrial Estate in Uckfield. Individuals will need to be able to travel to our location as well as travel to attend college at the Eastbourne college campus one day each week.
The employer will be interviewing throughout the recruitment process so the start date could be ASAP.
Company
Bringing an innovative approach to the delivery of apprenticeships and employer-focused skills training in the South East, East Sussex College Group is a joint venture between Sussex Downs College and Sussex Coast College Hastings.
East Sussex College Group is an apprenticeship and skills training specialist serving the whole of Sussex.
East Sussex College Group is a working partnership between Sussex Coast College Hastings and Sussex Downs College, and since launching, has worked with a number of businesses in the South East to help them utilise funding streams and create their own internal training programmes.
Plus, by drawing on decades of experience and expertise from staff at both colleges, East Sussex College Group is able to successfully match the right apprentice in a role that is right for the business and the individual.
If you would like to find out more about how East Sussex College Group can help you, please get in touch on 030 300 39777, info@sussexskillssolutions.co.uk or at: www.sussexskillssolutions.co.uk
- Telephone
- 030 300 39871
- Location
-
ECAT House
Cross Levels Way
Eastbourne
BN21 2UF
GB
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