IT Support Engineer
To support the and enhance the business across all IT related matters ensuring BAU for employees.
Duties and Responsibilities
As IT Support Engineer, your primary duties and key responsibilities will include, but not be limited to:
* Procurement of IT hardware and software to ensure employees can carry out their job roles.
* Using SCCM build computers to a common image and ensure security updates are successfully rolled out.
* Manage AD user accounts ensuring relevant access to company data and systems.
* Ensure all IT processes are followed, and documentation is maintained.
* Willingness when required to travel in UK and internationally to support the cpmpany business on IT matters.
* Maintain and monitor the complete IT Infrastructure to maintain a secure and productive environment.
* Manage the IT Support helpdesk ensuring issues are resolved promptly or escalated to third parties where support contracts are in place.
* Test and evaluate new technology to keep company business at maximum efficiency.
* Troubleshoot and diagnose IT related issues through to resolution.
* Train and guide users where required on IT systems.
* Set up and configure users and roles within the Applications used within company.
* Configure Workflow and standard enhancements within the Applications used within the company, mainly Epicor ERP BPM’s, Service Connect etc, experience isn’t essential as training will be given but some experience in automating systems via code is required.
* Write or modify reports and Dashboards within the Applications used. Training will be given but some experience in Relational Databases and SQL code is required.
Our client is looking for an IT Engineer who has drive and is looking to work within a forward thinking company. In return, a competatice salary is on offer along with company benefits including healthcare