Our client is on the hunt for their next new candidate to join their quickly expanding firm, considered by many as a digital hub of innovation. It is expected that the successful person will have the desire and motivation to lead, whether that be leading teams of people or leading specific technology strategies. The candidate will be provided with vendor relevant training to enable them to develop into a senior figure in the Solutions team. With the right attitude and enough ambition coupled with an eagerness to grow, there will be no limitations in this role.

More about them…

Originating from a FTSE 50 company, this organization was founded with the intention to deliver technical excellence and an unrivalled level of service and support to its clients. They are a specialist Cisco mobility, Data Centre and Cloud Solutions provider that helps clients plan, design, build, manage and maintain their IT infrastructures. With a keen focus on chosen partners and vendors, they are a truly specialized firm and highly accredited in the Industry. Success starts with the data center meaning that this firm ensures they’re performing to the absolute best of their abilities, assisting in anything from desktop virtualisation and mobility, application integration to big data analytics, and much more. They are the platform on which to build a business.

Recognised by Deloitte as one of Europe’s fastest growing and most successful tech companies, they’re one of Cisco’s UK Elite data centre, mobility and cloud partners. From wireless infrastructures to hyper-converged data centres, our client helps organisations tackle the challenges of today head on, enabling them to work smarter, more securely and efficiently. With a global client base spanning all industry sectors, they are a recognized industry leader.

What will your working week be like?

As part of their growing success, our client has an immediate vacancy for an exceptional candidate to assist in providing support to their valued customers.

The job will be primarily based in their vibrant office on the edge of Brighton (moving soon to a more modern location in a brand-new office!), however the successful candidate will also have the opportunity to work on Clientele sites. The role will include out of hours support and you’ll be provided with the best in breed tools in order to achieve this.

The three main focus points for the role are:

• Centralised technical support for field engineers (providing technical support for incidents and problems, prestaging, configuration of cloud elements etc.)
• Owning the resolution of all tickets passing through the support desk (though not necessarily personally resolving them)
• Owning local support processes (DB management, spares holdings, lab builds, escalations etc.)

The candidate should ideally have experience working within Cisco, the Cisco channel or a challenging support role within a Cisco environment. Having the following would be highly advantageous but is definitely not essential, VMware ESXi or Hyper-V.

Interested to hear more? Apply now or feel free to call us quoting Ref: CB/15501

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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