1st Line IT Technician – Shoreham-By-Sea

We are currently recruiting for a 1st Line IT Helpdesk Technician for a client in the Shoreham-By-Sea – the role requires someone with a basic knowledge of IT who is able to resolve basic user issues. The client is a MSP and they will consider candidates outside of this area. The 1st Line IT Technician will have a well-rounded IT knowledge ideally with an at least 1 years helpdesk experience who is customer focused willing to work in a customer facing role.

Role responsibilities include:

• Answering calls at a 1st line level
• Completing password resets
• Creating and editing users
• Great customer communication and documentation skills such as procedure writing and service reporting. 
• Experience of end user technical support, troubleshooting and root cause analysis. 
• To ensure all support calls are logged, categorised and documented in order to ensure we
• Provide the best possible service to our customers.
• Attention to detail in ensuring support calls are managed to at least service level expectation. 

This role requires all of the following experience and attributes

• Experience in coordinating IT support for end users, preferably commercial customers
• Good customer awareness, ability to manage customer expectations
• Excellent analytical and problem solving skills
• Effective communication skills and style, able to explain complex issues to non-technical users
• Self starter, self motivated, team player
• Able to work under pressure and against timelines
• Keen interest in technology and innovation
• A good understanding of service support best practices

As many of the following skills is preferred

• Windows 7, Windows 8, Windows 10
• Apple OSX Experience would be a benefit but not required 
• Working knowledge of desktop and notebook hardware and components
• Windows Server 2008/2012/2012R2, SBS 2003/8/11, Active Directory Domain Services
• DHCP, DNS, Group Policies
• Exchange 2007/2010/2013
• Server hardware knowledge
• Strong Networking – including Broadband and Wi-Fi 
• MS SQL Server
• Microsoft desktop OS, PC engineering
• Common desktop applications (Office 2003/7/10), Sage etc.

Ideally you will have at least 12 months experience in a 1st Line IT Technician position.

Salary and Benefits:

The salary for this full time role is £23,000 per year, dependent on experience.