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Senior Spa Therapist

Employer
Alexander House Hotels & Utopia Spas
Location
RH10 4QD, Turners Hill
Salary
£23,883.70 OTE
Closing date
15 Mar 2019

View more

Sector
Hair & Beauty, Beauty Therapy, Spa
Contract Type
Permanent
Hours
Full Time

Job Details

Senior Spa Therapist

The Place

An opportunity exists for an experienced level 3 qualified Spa Therapist to boost their career with the experience and development they will receive at our truly luxurious Spa.

The 5 Star Alexander House Hotel & Utopia Spa, part of the very successful Alexander Hotels Group with four top Hotels and two award winning Utopia Spa, has an outstanding environment and range of facilities.

25 spacious treatment rooms, including 3 double treatment rooms, a selection of relaxation lounges. A private Zen garden features a barrel sauna and outdoor hot tub, with 4 additional private cedar hot tubs available for hire.

A tennis court, putting green, bike hire, trekking trail and garden games completes the range of outside facilities.

Inside the pool with monsoon showers and hydrotherapy pool together with a state of the art gym completes what’s on offer.

Our guests enjoy treatments using two quality product ranges; Ila, Ayurvedic inspired and Temple Spa, Mediterranean inspired products.

In addition guest can enjoy finishing touches with API manicures and pedicures and even book an appointment in our Hair Spa.

The Team

Our employees are rightly proud of these facilities and are passionate to ensure guests have an amazing experience when they visit the Utopia Spa.

Our 35 therapists are selected to provide the very best treatments, supported by a Reservations and Spa Reception team and our experienced Spa Managers, Kristina and Beth. As well as excellent facilities we offer training, development and progression opportunities to match. Both our Spa Manager, Kristina and our Asst Spa Manager Beth, are a product of that success. Beth joined Spa Reception with some beauty experience and Kristina following her studies and 18mths experienced joined our therapy team.

Our Spa is a great place to develop your Spa career and for those with dedication and ambition our record of success speaks for itself.

The Role

As a Senior Therapist you will support the Spa Manager with managing the team.

Areas of responsibility will cover in rotation the delivery and supervision of;  inductions and training, retail and professional products, health and safety within the Spa.

As a role model to less experienced team members you will excel at and coach the team to perform well at;

  • Offering the full range of technical face & body treatments.
  • Customer service from guests welcome and arrival to their departure.
  • Completing clients consultations and ensuring a proper record is made of results.
  • Ensuring the guest journey through their Spa experience is outstanding.
  • Explaining the treatment to be performed and deal with any challenges/concerns raised.
  • Ensuring the treatment is offered to the clients requirements.
  • Discussing retail products and beauty regime to enhance the guests experience following their treatment.
  • Offering refreshments in the relaxation area on conclusion of the treatment.
  • Liaising with Spa Reception to ensure correct billing.

The Requirements

Shifts include; 9.45am – 6.15pm, 10.45am – 7.15pm, 11.45am – 8.15pm

40 hrs over 5 days, with 1.5 weekends off per month

NVQ Level 2 and Level 3 Beauty Therapy, or equivalent, is essential
Must have completed 1 years practical experience since qualifying covering some specialised treatments
Completion of a trade test with the Spa Manager prior to recruitment

SALARY & BENEFITS

£23,883.70 OTE including;

  • Commission on treatments
  • 10% Retail Commission
  • Additional Retail Bonus on reaching target
  • 4 weeks holiday rising to 5 weeks with service
  • 8 Bank holidays
  • Free car parking
  • Employee uniform

You will also receive a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted treatments and hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme

In addition you will enjoy a range of other benefits when you celebrate your 1 yr,    3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary afternoon tea and service related holiday

Company

Welcome to Alexander Hotels .A luxury collection of boutique, country house hotels and spa hotels near London. All surrounded by stunning countryside, these privately owned and stylish four and five star hotels comprise of Alexander House Hotel & Utopia Spa in Sussex, Barnett Hill Hotel in Surrey,  Rowhill Grange Hotel & Utopia Spa in Kent and Langshott Manor Hotel in Surrey.

At Alexander Hotels, our people take great pride in providing traditional hospitality which complements our stunning country hotels. We are always on the look out for outstanding people with the personality and confidence to shine.

Company info
Website
Telephone
01342 859752
Location
Turners Hill,
East Grinstead,
West Sussex
RH10 4QD
GB

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