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Service Desk Engineer

Employer
Focus Group
Location
Southwick, Brighton
Salary
Competitive
Closing date
28 Feb 2019

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Sector
Technology, Telecoms
Function
Customer Service, Engineer
Contract Type
Permanent
Hours
Full Time

Job Details

As part of our growing success, we have an immediate vacancy for an outstanding candidate to assist in providing support to our valued customers. The job will be primarily based in our vibrant office just outside of Brighton (moving soon to an better brand new office!), though the candidate will also have the opportunity to go on site at our client's locations to implement our industry leading solutions. The role will include some out of hours support and candidates will be provided best in breed tools in order to achieve this. The three main focus points for the role are:

  • Centralised technical support for field engineers (providing technical support for incidents and problems, prestaging, configuration of cloud elements etc)
  • Owning the resolution of all tickets passing through the support desk (though not necessarily personally resolving them)
  • Owning local support processes (DB management, spares holdings, lab builds, escalations etc)

Role attributes:

  • Experience in a customer facing role – technical delivery and support
  • Cisco Meraki CMNA (demonstrable)
  • Cisco Routing and Switching to CCNA (demonstrable)
  • Experience within a support environment
  • All other relevant Cisco experience & qualifications a bonus (wireless, security, DC, UC etc)
  • Experience with hypervisors a bonus (VMWare ESXi, HyperV)
  • Experience with OS a bonus (Windows, Linux)
  • Experience with coding a bonus (Python, Restful API)

Personal attributes:

Our customers expect the best and our staff should aspire to be the best. The candidate should have experience working within Cisco, the Cisco channel or a challenging support role within a Cisco environment. The right candidate will be:

  • Independently motivated
  • Keen to learn and able to demonstrate this
  • A solid team player 
  • Punctual and responsible with excellent time management
  • A native English communicator

Communication is key and applicants will be expected to discuss/demonstrate their approach to communication and setting expectations. Our ethos is to go above and beyond.

Benefits:

  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office 
  • Focus Awards Ceremony 
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher 
  • Access to well-being champions 
  • Financial advice 

Company

Who are Focus?

  • Established in 2003 and has grown organically into the Group of Companies we are today.
  • Currently employ circa 270 staff.
  • Supply a range of solutions to over 12,000 businesses.
  • Focus Group’s portfolio now includes; Voice, Mobile, IT, Data, Security & Energy.
  • Working with global brands such as BT, Gamma, Vodafone, 02, Cisco, Ericsson-LG and Microsoft.
  • Multiple Award Winning and leading UK Communications Provider.

We have several offices in West Sussex and Kent.

Why work with us?

We offer lots of opportunities to develop and further our employees’ careers offering training and personal development plans. We are a very sociable Company and regularly organise events such as Pub Quizzes, Sports Events, Awards Ceremony and many more.  We will continue to grow as a Company which will create exciting opportunities for employees of Focus Group.

Our employees are our greatest asset. If we look after our staff, they in turn will look after our customers. Click here to see some of the team!

To help us sustain our rapid growth we strive to attract dynamic, committed and talented people who can develop personally and professionally within our organisation.

We actively encourage staff to make suggestions about both the operational and commercial direction of the business. All of this ensures that employees feel involved and valued.

Our Benefits

  • Sales incentives
  • Focus Awards
  • Pension Scheme
  • Perkbox membership
  • Focus Discount card for local retailers
  • Financial Well-being advice
  • Well-being Committee
  • Daily Fruit
  • Free tea and coffee in the office
  • Cycle to Work scheme
  • Eye test & spectacle vouchers
  • Participation in regular charity and sports events
  • Interest free travel loan
  • Regular Company and team social events (including a Summer and Christmas party)

 Our Core Values

Focus Group is a Company to be proud of and we continue to maintain our Core Values; Integrity, Honesty, Openness, Personal Excellence & Continual Self-Improvement.

We look for people who demonstrate ambition, conscientiousness, resourcefulness, energy, honesty & loyalty.

Follow us! 

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final

Company info
Telephone
01273964398
Location
Focus House
20 Ham Road
Shoreham-By-Sea
West Sussex
BN43 6PA
GB

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