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Group Reservations Agent

Employer
Alexander House Hotels & Utopia Spas
Location
Turners Hill, West Sussex RH104QD
Salary
£20,000 including very achievable incentives
Closing date
25 Feb 2019

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Job Details

GROUP RESERVATIONS AGENT

The Place

Based at our Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

Please see our website for a full list of facilities for all our Hotels.

Join our Group Reservations Office who deal with enquiries and bookings for guest accommodation for our five hotels. You will be based in our group office at Alexander House Hotel & Utopia Spa.

The Role

Working within a team of 11 for our Group Reservations Manager you will be responsible for handling telephone enquiries and administering guest bedroom bookings from enquiry to confirmation. A friendly warm personality who is enthusiastic about our beautiful hotels and is keen to help the guest with planning their stay and choosing the best options for them to ensure total satisfaction.

  • Enquiry handling on the telephone
  • Giving information on bedroom and spa availability and rate structure across our five hotels
  • Inputting reservations for bedroom, spa, restaurant and lounge bookings
  • Liaising with the Group Spa Reservations/Spa Reception team for beauty treatment requests
  • Administering bookings and actioning accurate and timely confirmations to all guests, online, by email and by letter

Requirements

  • Excellent telephone manner
  • Computerised reservation experience preferred
  • Excellent attention to detail when direct inputting data into our systems
  • Available to work 5 days on a rota basis including weekend shifts (1 weekend off in 3). The office opens 8am – 8pm so your 8 hr shifts will be completed between these hours

The Benefits

  • £16,500 + £3,500 incentive bonus (£20,000 OTE)
  • 4 weeks holiday
  • 8 Bank holidays
  • Free car parking
  • Employee uniform

In addition you will receive a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

Company

Welcome to Alexander Hotels .A luxury collection of boutique, country house hotels and spa hotels near London. All surrounded by stunning countryside, these privately owned and stylish four and five star hotels comprise of Alexander House Hotel & Utopia Spa in Sussex, Barnett Hill Hotel in Surrey,  Rowhill Grange Hotel & Utopia Spa in Kent and Langshott Manor Hotel in Surrey.

At Alexander Hotels, our people take great pride in providing traditional hospitality which complements our stunning country hotels. We are always on the look out for outstanding people with the personality and confidence to shine.

Company info
Website
Telephone
01342 859752
Location
Turners Hill,
East Grinstead,
West Sussex
RH10 4QD
GB

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