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Technical Customer Support Specialist

Employer
Pier Recruitment
Location
Burgess Hill, West Sussex
Salary
holiday, pension
Closing date
22 Feb 2019

View more

Sector
Healthcare
Function
Customer Service
Contract Type
Temporary
Hours
Full Time

Job Details

My client in Burgess Hill is recruiting for a Technical Customer Support Specialist to work 37.5 hours a week. This role is Monday to Friday, 37.5 hours per week between the hours of 7.30am-5.30pm.

This is a fantastic opportunity to join a leading company, who have won awards for being a top employer in the UK. There is excellent support including 6 weeks of training for the role.

You will have access to an onsite gym, subsidised restaurant and free onsite parking.

Key duties:

  • Taking inbound queries via telephone and email in relation to a specific product
  • Providing complex troubleshooting advice
  • Logging all calls in line with strict procedures
  • Complaint handling - escalating where necessary
  • Offering support and advice or escalating where necessary
  • Processing orders
  • Monitoring the technical inbox
  • Extensive database management
  • Building strong working relationships
  • Dealing with returns and stock
  • Ensuring pricing and promotions are up to date


Experience required:

  • Strong customer service background ideally in handling calls
  • A background in support for either a product or a service
  • Excellent communication skills and telephone manner
  • IT literate


This is a long term temporary opportunity; please only apply if you can commit on an on-going basis.

Please call Daisy at Pier for more information.

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.

Company

Founded in 2012, Pier Recruitment is a bespoke recruitment agency designed to bring service back in to the industry – something which has sadly been neglected in recent years!

We are interested in your career, what you really want to do and how you want to progress. We understand that people need change, they need to grow and develop, and sometimes they need to move in to a completely different industry sector. Whether it’s a permanent, temporary or contract position you are looking for – we will find it for you!

Pier Rec

To find out more, click below:

 

Company info
Website
Telephone
01273 874154
Location
Intergen House
65-67 Western Road
Hove
East Sussex
BN3 2JQ
GB

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