The GNA Servicing Customer Care Professional will work across a high performing team servicing business functions for the Netherlands market. This team is responsible for working cases and inquiries relating mainly to new corporate client accounts.

The candidate will have the exciting opportunity to be multi skilled across functions, and duties may vary daily dependent on the resource and volumes of work on each function.

Initial responsibilities:

- Performing all required compliance checks on new customers according to specific country laws

- Processing all new and existing Corporate accounts set up for new customers for the Dutch market

- Reviewing, underwriting and determining that the applications are valid and correctly processed before capturing the new accounts

- Quality checking the captured accounts to ensure the correct information has been captured and ensuring the customers has passed the AML/KYC requirements and that we retain all required documentation correctly

- Communicating with internal and external customers regarding the case status and ensuring all parties are updated of the progression of the set up timely

Skills required:

- Attention to detail is essential

- Listening skills

- Able to communicate verbally and written in English as well as Dutch with a variety of audiences

- Dutch speakers needed (business level)