Job Title: Customer Service Administrator

Job Type Maternity Cover 6 months

Location: Hove

Start Date: 1st February 2019

Salary: £18 - £20K

Our client is seeking to hire the right person to cover maternity leave for 6 months, they are looking for an organised, driven and positive all-rounder who can assist in all areas of the retail business – from sales processing to website updates and report creation.

Responsibilities

* Answering customer telephone calls, emails and web chat
* Processing customer orders using Sage 50 Accounts Professional
* Booking deliveries with our courier companies
* Dealing with customer complaints and issues
* Putting together customer quotes
* Updating website content and prices, including adding new products
* Working with our Website Agency to assist in the management of PPC and SEO
* Updating stock figures on the website, eBay and Google Shopping ads
* Managing eBay listings and promotions
* Preparing reports for retail meetings including profit margins, sales breakdown and top sellers
* Liaising with the warehouse regarding stock, deliveries and technical queries

Skill Required

* Customer Service Experience
* Experience of dealing with complaints
* Strong administration skills
* Accuracy and attention to detail
* Proficient in the use of Microsoft Excel
* Some knowledge of PPC and SEO desirable
* Previous experience of using Sage software desirable

Hours:

We are ideally looking for someone full time – Monday to Friday from 9 am to 5:30 pm, however we may be able to offer some flexibility. All we ask is that a full day is worked on a Monday