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1st & 2nd Line Support Engineer

Employer
CBSbutler
Location
Horsham
Salary
£15 - £20/hour
Closing date
14 Feb 2019

View more

Sector
Technology
Contract Type
Contract
Hours
Part Time
1st & 2nd Line Support Engineer

+ Initial 3 month role - could be extended

+ Horsham based contract role

+ £15-20 per hour dependant on experience

Looking for 1st line Support and some 2nd Line Support Experience

1st/2nd Line Support Desk Analyst

Key Responsibilities

Working in a ticketed IT support environment, logging all calls and responding to requests in a timely manner to provide a high level of customer service.
Taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; ensuring incidents are escalated where necessary.

Troubleshooting hardware and software issues and providing but not limited to desktop, printer, application support and VOIP telephony support - both internal and external
Monitor security such as AV protection and make sure AV and security patches are kept updated.

Active Directory administration
Basic Windows based networking - TCP/IP, DNS, DHCP etc

Key Skills / Experience

*

At least 2 years of commercial experience as a 1st Line/Helpdesk/Technical/Site Support Desk Analyst
*

Solid knowledge and experience of MS desktop operating systems and MS Office applications (O365 Desirable)
*

Support of VOIP/Telephony systems
*

Troubleshooting experience, both hardware and software
*

Previous experience and working knowledge of servers and workstations/laptops
*

Some knowledge and experience of working to ITIL methodologies would be ideal

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