Customer Support Coordinator

Customer Support Coordinator
Brighton
£19,000 per annum
Mon - Fri 9am - 5:30pm

We are currently recruiting for a busy payroll organisation based in Brighton. The purpose of the role will be the first point of contact for customer enquiries, setting up PAYE schemes and offering general admin support.

Duties will include:

• Personally, champion the customer and be the first point of contact for customers via telephone, email or online chat.
• Address, resolve or escalate customer issues
• Process all new and additional employers and employees, including the applications for PAYE Schemes in line with best practice procedures, ensuring the end-to-end process is completed and all relevant people and systems are updated accordingly
• Updating the database with any account changes

The ideal candidate will have the following skills or experience:

Experience of working in a customer focused role

• Can demonstrate previous administration experience
• Able to demonstrate clear and effective communication skills, both written and verbal
• High level attention to detail and accuracy
• Self-motivated
• Ability to multitask and able to demonstrate time management skills
• Ability to work well as part of a team as well as autonomously
• Exceptional organisation skills
• Good IT skills

If this Customer Support Coordinator role based in Brighton is of interest to you then please call Ellie on 01273 874154 or apply today

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.