Membership Engagement Caller

3 days left

Location
Henfield, West Sussex
Salary
£1,746 pa (FTE £20,375)
Posted
28 Nov 2018
Closes
12 Dec 2018
Ref
SWT MEC
Contract Type
Fixed term
Hours
Part Time

Main Responsibilities

  • To call new members and welcome them to the Trust, giving them a positive feeling towards the Trust and to encourage long-term support.
  • To call existing members to gather information about their experience of the Trust, and to thanks them for their support.
  • To give members information about the Trust, including local nature reserves and events.
  • To ensure that new members are happy with their membership and to answer any questions they may have.
  • To keep records of calls made on CRM in accordance with agreed procedures. 
  • From time to time to call members for specific campaigns – egg Gift Aid requests.
  • To represent the Trust in a positive way and provide a friendly point of contact.
  • To ensure any queries or feedback are forwarded to the relevant individual or department, in accordance with agreed procedures.

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